Homelessness Care

We are aspirational – for our customers, staff and organisation. We aim high, seek out opportunities and do not shy away from the challenges we face. We believe in identifying, nurturing and developing potential and creating a culture of recognition and celebration across the organisation.

We know our organisation is stronger when we work in partnership with stakeholders, commissioners and crucially, customers. Partnership between staff and people who use our services informs and influences everything we do. Through working together at every level, customers and staff will together design and deliver flexible, personalised and better services.

We will be an organisation with a strong social purpose. We will be trusted by our commissioners and funders to deliver the services we say we will. We will behave with integrity and transparency. We will be trusted by our customers to deliver on our promises and by their loved ones to deliver safe and consistently high quality services.

We understand that getting the right care is very important; therefore we offer personalised support, according to each individual’s needs. Our core service includes on-site support, 24 hours per day, 7 days per week, 52 weeks per year.

Friendly and professional staff provide positive role models for the young people we support. They develop warm relationships with each individual, guiding and encouraging towards increasing self-esteem, making positive changes and reaching goals.